CloudBerry Backup: Path not found issue and how to resolve it.

Note: this post applies to CloudBerry Backup 1.7 and later.

CloudBerry S3 Backup is a powerful Windows program that automate backup and restore processes to Amazon S3 cloud storage.

In the blog post we would like to discuss the Path not found issue that recently many customers come across and how to address it.

In the version 1.7 of CloudBerry Backup run backup process using the service regardless whether you start it interactively using the console or by schedule. We have done it in such a way to offer consistent results in manual and scheduled backup. This is important because when you run the backup manually you run it under your own user account. On the hand when you run the backup by schedule you might run it under another user account with another set of access rights. As a result certain files and folders (or even network shares) might not be accessible.

Now comes “Path not found” issue. By default the service account is local system. It doesn’t have access to network shares and causes Path not found issue.

How to change the service account

To change the service account right click the left part of status bar and select 'Change Service Account'

Change the default service account with the account with access to shared folders you back up.

What if I run WHS add-in

There are two ways to update the service account in WHS add-in:

1. From welcome page - right click on clock image, popup menu will appear.

Welcome page is visible when home server console has started or if click Backup wizard (Restore wizard) and press Cancel.

2. Go through edit backup plan wizard up to page Schedule. Note will be displayed.

Special note for Windows Home Server Users: Unfortunately after you upgrade WHS add-in to the latest version it reverts back the service account to local system and you have to manually change it again. We are working on finding a way to preserve the service account.

As always we would be happy to hear your feedback and you are welcome to post a comment.

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CloudBerry Backup is a Windows program that leverages Amazon S3 storage. You can download it at http://backup.cloudberrylab.com/ . It comes with onetime fee of $29.99 (US) per copy.

CloudBerry Backup for WHS is a Windows Home Server add-in that leverages Amazon S3 storage. You can download it at http://whs.cloudberrylab.com/ . It comes with onetime fee of $29.99 (US) per copy.

CloudBerry Backup Server Edition. is a Windows program designed to run in server environment that leverages Amazon S3 storage. You can download it at http://server.cloudberrylab.com/ . It comes with onetime fee of $59.99 (US) per copy.

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