How to send diagnostic info with CloudBerry Backup

In CloudBerry Lab we are striving to make our customer service better. In this competitive market with the abundance of free offerings this is the only way to stay afloat. One of the ways to keep customers happy is to be very responsive when it comes to support request resolution. Should you delay the request and the customer will turn to a competitor.

Sometimes it takes a lot of time to understand what the issue is and what caused it. This is very diagnostic log helps dramatically. In the new version of CloudBerry Backup we made it even easier to send us the diagnostic information.

How to report that my backup plan failed

In CloudBerry Backup we made it extremely easy to report on the failed Backup Plan. If your Backup Plan failed to run you will get a link that says Report an issue. If you click on it you will get the dialog that will help you easily send the diagnostic information to CloudBerry Lab support

Here you can explain what the issue to help us a little more. Finally you have an option to post the message to our discussion forum at http://www.cloudberrylab.com/forum/default.aspx so that other CloudBerry Lab users benefit from the resolution too.

Now click Send button and the log files along with your message will be automatically transferred to our web service.

What if I have other issues?

Just go to Tools| Diagnostics and you will get this window

Now click Send button and you will get the Feedback screen where you can explain the issue and send the log files to CloudBerry Lab support just like explained above.

Alert Notification

We are constantly getting requests from our customers to add an ability to send email notification when a Backup Plan completed with errors. We are going to add this ability in the next maintenance release and we will also have an option to send diagnostic information to CloudBerry lab so that we can start investigating the issue immediately.

If you came to this post by chance you should know that CloudBerry Backup is a Windows product that helps automate date backup and restore to Amazon S3 cloud storage. You can download it at http://cloudberrydrive.com/

Like our products? Please help us spread the word about them. Learn here how to do it.