Note: this post applies to CloudBerry Explorer 1.6.3 and later.
In CloudBerry Lab we are striving to make our customer service better. In this competitive market with the abundance of free offerings this is the only way to stay afloat. One of the ways to keep customers happy is to be very responsive when it comes to support request resolution. Should you delay the request and the customer will turn to a competitor.
Sometimes it takes a lot of time to understand what the issue is and what caused it. This is very diagnostic log helps dramatically. In the new version of CloudBerry Explorer we made it even easier to send us the diagnostic information.
All you have to do is to go to Tools| Diagnostics and you will get this window
Now click Send button and you will get the following screen. Here you can explain what the issue to help us a little more. Finally you have an option to post the message to our discussion forum at http://www.cloudberrylab.com/forum/default.aspx so that other CloudBerry Lab users benefit from the resolution too.
Now click Send button and the log files along with your message will be automatically transferred to our web service.
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If you came to this post by chance you should know that CloudBerry S3 Explorer is a Windows freeware product that helps managing Amazon S3 storage and CloudFront . You can download it at http://cloudberrylab.com/
If you came to this post by chance you should know that CloudBerry S3 Explorer PRO is a Windows program that helps managing Amazon S3 storage and CloudFront . You can download it at http://cloudberrylab.com/ It is currently in beta and free for all users. You can download it at http://cloudberrylab.com/
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