Monday, October 12, 2009

The difference between the request time and the current time is too large

One of the common errors that Amazon S3 users come across is The difference between the requested time and the current time is too large. This error often occurs when your computer clock is not synchronized properly. Amazon returns error code if request doesn't come in a certain time interval.

We recommend to make sure your computer clock are set properly and http://wwp.greenwichmeantime.com/ can help. After synchronizing computer clock the error is usually gone.

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7 comments:

MikeC said...

Andy, Mike here.. One of my systems ran into this problem and I set the clock to not more than a second off from that website you linked to. It doesn't seem to help. I exited the program and opened it up again, same problem. I just installed the new beta (which is working fine on the other system)

andy said...

Hi Mike,

Make sure that the automatically adjust clock for daylight saving changes option is 'on'.

The daylight saving time settings can be found by following these steps:
(close CloudBerry Backup or Explorer for that matter before doing that)
1. Open date and time settings
2. Go to Time Zone tab and select Automatically adjust clock for daylight saving changes
3. Press Apply
4. Go to Date & Time tab and check that Current time zone label is Pacific Daylight Time
5. After that set correct time

let me know if it helps

Thanks
Andy

imjp said...

still doesn't work.. my time settings are the at pacific daylight and it's the same as in the website you provided; still i get errors.

Please help

Anonymous said...

For those who may come here to find the solution, go through Andy's steps and set the time exact to the sec and it works. Didn't work first time, trial and error.

Cherry said...

Do I need to set my computer to Pacific Daylight time even though I am in London?

Jason said...

I'm having this problem also. I've done every adjustment possible to this clock and I have it set to the second on the website...and still nothing. There must be something more to solve this issue.

andy said...

Hi Jason,

Please go to tools | diagnostics in the program menu. In the opened windows click send button. The logs will be sent to our support team automatically. This will help us diagnose and troubleshoot the issue.


Please DON'T send us the log file attached. The log file will be sent automatically.

Here is some info on how to send the log file

Thanks
Andy